2022/5/26  
Real estate agents adopt stringent hygiene measures to attract viewers (2022/05/13)
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  • 英文 English 
    Real estate agents adopt stringent hygiene measures to attract viewers (2022/05/13)

    Real estate agents say the spread of COVID is having an impact on their business. Fewer customers are heading in to look at properties. Real estate showrooms and marketing suites are the last place where people want to hang out right now. We spoke to two companies who have adopted stringent hygiene protocols in an effort to woo customers into a building.

    The days of rocking up without a booking are over – for now.

    At this showroom, you need to take your temperature and spray on disinfectant alcohol before coming in. Salespeople are all trained up in hygiene protocols now COVID is spreading. In-person viewings are down 30%-40% and improved hygiene is a bid to retain as many visitors as possible.

    Member of public
    I do pay attention if they spray disinfectant or put up a divider screen. I think the booking system is quite good, it means there’s less crowding, there won’t be a big crowd all coming at once.

    In the past, at least 20 groups would visit a week. Now there’s just half that footfall. Only one group is allowed inside at once and they view the room 1-on-1. Staff maintain social distancing as they introduce the rooms, and a divider sits between them for a seated consultation.

    If you ask for a quote, the staff will write you a note and slide it under the bottom of the divider, like a teller behind a bank glass. In the past you’d be offered coffee and snacks in the foyer, but no longer. These new procedures are all aimed at preventing the spread of COVID.

    Chiu Pei-chi
    Salesperson
    Because we also have to prevent the spread of COVID, we don’t provide refreshments onsite at the moment. We also ask customers to disinfect their hands before entering. And we have adopted a pre-booking system.

    At another showroom, they’ve gone as far as installing an automatic temperature detector and disinfection gate. Generally only airports have them. It disinfects visitors with ultraviolet light. All staff onsite are required to have a triple COVID vaccine and take rapid tests regularly. And when one group of customers leaves, the area is immediately disinfected before the next group arrives. The worsening pandemic could have an impact on lots of industries, and real estate agents are keen to minimize the blow in any way they can.
    中文 Chinese  
    代銷業者防疫升級自動除菌門替顧客消毒

    疫情捲土重來,影響民眾看屋意願,就怕重演去年三級警戒,代銷業者早就開始升級防疫,不單只有常見的消毒作業、加裝隔板,還有業者加裝自動除菌門,幫上門顧客進行全身消毒,而為了增加購屋族看房意願,場內所有員工,全都得打滿三劑疫苗,才能提供服務。

    疫情影響,現在要看房沒有預約就看不到。

    進到展售中心前,還得先量體溫、噴灑酒精,代銷業者嚴陣以待,就是因為疫情再度升溫,實體看房民眾直接少了3到4成,業者乾脆自發性升級防疫措施,增加消費者上門信心。

    [[民眾]]
    “(注意)有沒有噴酒精那些的吧,有沒有做一些隔板的。預約制我覺得比較好,就是大家不會擠在一塊,不會同一時間有好多人一起來看。”

    以前一周至少接待20組客人,現在來客數直接砍半,業者一次只開放一組客人,一對一看房,介紹的時候也刻意保持安全距離,就連面對面坐著諮詢,中間還隔了一層隔板。

    想要詢問報價,業者寫好的字條,竟然是從隔板底下的縫隙傳遞,像是在銀行辦理業務一樣,這樣的改變,通通是為了防疫安全,就連以往看屋,接待中心會提供咖啡小點,現在通通取消。

    [[代銷業者邱佩淇]]
    "那因為現在包含要防疫,客戶的話,目前現場不會提供這些茶點了,也會請客戶進來前,先做一個洗手消毒的動作,那現場的話目前就是採用預約制的。"

    另一家展售中心,自費加裝一道機場才有的自動測溫除菌門,幫大家做全身紫外線消毒,還要求場內員工,全部都得打滿三劑疫苗,更預備快篩劑,提供員工定期使用,客人離場後,立刻清消,再接待下一組客人,疫情升溫,也讓房市受到衝擊,代銷業者改變作法,要在夾縫中、求生存。
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