2020/4/3  
Pickup period starts for online mask orders (2020/03/26)
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  • 英文 English 
    Pickup period starts for online mask orders (2020/03/26)

    Surgical masks ordered online from March 12-18 are now ready for pickup at convenience stores nationwide. The masks will be available for seven days starting Thursday. At one store in Neihu, customers found that the wait was short and the collection process hassle-free.

    Surgical masks ordered online are now available for pickup. On Day 1 of the collection period, there was virtually no crowding at convenience stores as office workers popped in and out in a matter of minutes. At one store in Neihu District, 30% of the 180 orders had been picked up by noon.

    Office worker
    It’s quite convenient. I ordered masks this way for the first time because I have to be at work.

    Office worker
    My whole office prefers ordering online. Nine out of 10 of my colleagues did it online.

    To collect an online order, go to the in-store interactive kiosk. Enter the shipment number that you received in a text message, as well as the last four digits of your national ID. Get your white slip from the printer and head to the counter with your ID or health insurance card. The clerk will scan the slip’s barcode and verify your ID.

    Cheng Wei-chia
    Convenience store chain PR
    Based on my observation, people are taking to the system pretty well. It’s taking each person less than 30 seconds to get that white slip.

    To service the mask-collecting crowd, one convenience store chain added a “personal kiosk” feature to its official mobile app. If you don’t care to use the kiosk in the store, simply open the app and enter your shipment number. That will pull up a barcode that you can show at the counter to collect your masks. This same convenience store chain is using an automated packing machine to free staff from the manual labor.

    Cheng Wei-chia
    Convenience store chain PR
    For this round of orders, the collection period is seven days. This is Day 1. Our hope is that – we’re expecting mask collection to drive foot traffic and increase sales revenue.

    All four major convenience store chains have rolled out promotions targeting mask collectors. In supporting national mask distribution, the chains are not only performing a public service but also driving domestic consumption.

    中文 Chinese  
    超商湧人潮領取口罩 印單取貨快不見壅塞

    口罩實名制2.0首波預購,領取日從今天(3/26)開始,民眾憑著手機簡訊上頭的序號和身份證件,就能到超商領取口罩。有門市不到中午時間,就有三成的申請民眾,已經領完口罩,動線相當流暢。

    口罩2.0領取第一天,超商一早有一些上班族領口罩,領取速度快速,不見人潮壅塞的狀況。像是內湖這間門市,申請領口罩的人數有180人,不到中午,已經有3成民眾領完口罩。

    [[上班族]]
    “滿方便的,我現在是第一次申請口罩,因為要去上班。”

    [[上班族]]
    “辦公室幾乎都會想用網路申請,我們同事10個裡面,9個都是全部都上網申請的。”

    領網購口罩,先到超商內的機台,輸入手機簡訊的口罩領取序號,和身份證後四碼,憑著列印出來的小白單,和身分證件或健保卡,到超商櫃檯刷條碼,對身份證字號。

    [[超商公關 鄭為嘉]]
    “觀察民眾操作的情況,系統都還滿順利的,大概一個人都會在30秒之內,就可以從機台列印小白單。”

    有超商看準這股趨勢,在超商App中,創新推出口罩領取平台,不用接觸到超商機台螢幕,在自己手機裡,就能輸入序號,獲得條碼,直接到櫃台就能領口罩,業者還引進自動包裝機,包裝口罩,取代人工包裝。

    [[超商公關 鄭為嘉]]
    “因為這次口罩領取有七天,因為今天是第一天,所以我們也希望說,預期這個口罩的領取,能夠帶動門市的來客數,或者是商品銷售(成長)。”

    四大超商也各祭出優惠吸客。協助政府發放口罩,不僅盡到企業責任,也能帶動消費,創造雙贏。
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