2019/1/18  
New integrated citizen complaint system in Taipei promises faster response times (2017/01/03)
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  • 英文 English 
    New integrated citizen complaint system in Taipei promises faster response times (2017/01/03)

    Taipei is rolling out a new integrated system to handle complaints submitted by city residents. A smartphone app will allow residents to quickly designate a problem and send the relevant information to the appropriate city agency. Taipei Mayor Ko Wen-je promised the system would improve the response time of city authorities, but there are lingering doubts over whether the program will prove a good investment.

    The Taipei City government today convened a press conference to promote its new citizen hotline system. It promises to integrate the 1999 telephone hotline, the “mayor’s mailbox” for email and letters, and certain counter services into one unified system for dealing with Taipei residents’ complaints.

    Ko Wen-je
    Taipei Mayor
    We’re setting up a new platform, and putting information from various channels through it to form a unified database. The complaints will be forwarded directly to the relevant agencies, so the whole process will be speeded up, and the response time will also improve.

    Using the new system’s specialized smartphone app, a city resident can simply select the category of the issue they want to report, designate their location, and take a picture of the problem.

    Ko Wen-je
    Taipei Mayor
    It’s for submitting complaints, so you can report anything you might not be satisfied with. Dealing with it is our problem.

    Taipei City spent more than NT$10 million from its secondary reserve budget to set up the system, prompting some to raise concerns over wasteful spending.

    Ko Wen-je
    Taipei Mayor
    The yearly budget for the 1999 hotline is already in the hundreds of millions of NT dollars, and this integrated platform is the direction that the country needs to move in. When Ko Wen-je was elected mayor, the city cut the total funds it was using from the secondary reserve budget, which shows that we’re not taking advantage of it just because we’ve been allotted more money.

    Taipei Mayor Ko Wen-je emphasized that he would act to use the money at his city’s disposal, and reminded citizens that secondary reserve funds that were not used by the end of the year would be reallocated back to the city’s regular budget.
    中文 Chinese  
    節省流程.能定位 北市單一陳情系統上線

    過去台北市民想陳情投訴,可以打1999或寄信到市長信箱,最新北市府推出新一代的處理平台,整合1999與市長信箱三軌並行,未來民眾到「單一陳情系統」陳情,不僅節省處理流程,還能利用定位系統,免去找地址的麻煩。

    台北市府今天召開「單一陳情系統」的宣傳記者會,宣稱未來不管是打1999、市長信箱,還是臨櫃處理,都會整合到這個新系統。

    [[台北市長 柯文哲]]
    “資料庫只是建立平台,把不同管道的資料經過平台,進入一個共同的資料庫。因為直接到各個機關去,整個作業流程會變快,反應時間也會變快。”

    以手機APP來說,下載之後,只要選擇相對應的分類,就能投訴,還能以GIS定位並拍照,即時找到處理位置。

    [[台北市長 柯文哲]]
    “它是投訴,你對這個有什麼不滿意的,都可以進來,至於怎麼處理是我們的問題。”

    不過,這套系統要花二備金1025萬設置,是否造成浪費,引發質疑。

    [[台北市長 柯文哲]]
    “目前1999一年的費用是好幾億,(陳情平台)是國家必須要走的方向。柯文哲當市長的時候,二備金的使用數是比以前低的總金額,表示我們並沒有因為二備金的數量議會給我們多就開始濫用。”

    柯文哲強調,當用就用,二備金在年底沒有用完也會繳庫。
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