New integrated citizen complaint system in Taipei promises faster response times (2017/01/03)
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  • 英文 English 
    New integrated citizen complaint system in Taipei promises faster response times (2017/01/03)

    Taipei is rolling out a new integrated system to handle complaints submitted by city residents. A smartphone app will allow residents to quickly designate a problem and send the relevant information to the appropriate city agency. Taipei Mayor Ko Wen-je promised the system would improve the response time of city authorities, but there are lingering doubts over whether the program will prove a good investment.

    The Taipei City government today convened a press conference to promote its new citizen hotline system. It promises to integrate the 1999 telephone hotline, the “mayor’s mailbox” for email and letters, and certain counter services into one unified system for dealing with Taipei residents’ complaints.

    Ko Wen-je
    Taipei Mayor
    We’re setting up a new platform, and putting information from various channels through it to form a unified database. The complaints will be forwarded directly to the relevant agencies, so the whole process will be speeded up, and the response time will also improve.

    Using the new system’s specialized smartphone app, a city resident can simply select the category of the issue they want to report, designate their location, and take a picture of the problem.

    Ko Wen-je
    Taipei Mayor
    It’s for submitting complaints, so you can report anything you might not be satisfied with. Dealing with it is our problem.

    Taipei City spent more than NT$10 million from its secondary reserve budget to set up the system, prompting some to raise concerns over wasteful spending.

    Ko Wen-je
    Taipei Mayor
    The yearly budget for the 1999 hotline is already in the hundreds of millions of NT dollars, and this integrated platform is the direction that the country needs to move in. When Ko Wen-je was elected mayor, the city cut the total funds it was using from the secondary reserve budget, which shows that we’re not taking advantage of it just because we’ve been allotted more money.

    Taipei Mayor Ko Wen-je emphasized that he would act to use the money at his city’s disposal, and reminded citizens that secondary reserve funds that were not used by the end of the year would be reallocated back to the city’s regular budget.
    中文 Chinese  
    節省流程.能定位 北市單一陳情系統上線



    [[台北市長 柯文哲]]


    [[台北市長 柯文哲]]


    [[台北市長 柯文哲]]

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